At plasph, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect from Filipino players, how we use it, who we share it with, and how you can exercise your rights under Philippine data protection law.
plasph is committed to handling your personal information with transparency, security, and respect. Here are the six core privacy commitments every plasph player should know.
plasph integrates privacy protections directly into our platform architecture. We apply 256-bit SSL encryption, TLS 1.3, and strict access controls to ensure your personal and financial data is protected at every layer — from registration through to GCash withdrawal.
plasph does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process transactions, comply with PAGCOR regulations, and improve your experience on the plasph platform.
We tell you exactly what data we collect, why we collect it, and how long we keep it. No hidden clauses, no vague language. This Privacy Policy is written in plain English so every Filipino player — whether you're in Manila, Cebu, or Davao — can understand it clearly.
plasph complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). We also adhere to PAGCOR's data governance requirements for licensed online gaming operators.
plasph gives you meaningful control over your personal information. You can access, correct, update, or request deletion of your data at any time by contacting our support team. We respond to all verified data requests within 15 business days.
plasph never stores your full GCash PIN, PayMaya credentials, or bank account passwords. Payment data is processed through encrypted, tokenized channels. Our payment security practices meet the standards required by BPI, BDO, Metrobank, and the Bangko Sentral ng Pilipinas (BSP).
This Privacy Policy ("Policy") is issued by plasph ("plasph", "we", "us", or "our") and applies to all personal data collected through the plasph website at https://plasph.com, our mobile applications, and any related services, promotions, or communications (collectively, the "Platform").
plasph is an online casino and sports betting platform operating under PAGCOR regulations, serving Filipino players across the Philippines — including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a licensed operator, we are legally required to collect certain personal data from our players for identity verification, anti-money laundering (AML) compliance, and responsible gaming purposes.
By registering for a plasph account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you must not use the plasph Platform.
This Policy should be read together with plasph's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall agreement between you and plasph.
plasph processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations as administered by the National Privacy Commission (NPC) of the Philippines.
plasph collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (PhilSys, passport, driver's license, SSS/GSIS, PRC, voter's ID) | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address (barangay, city, province) | Registration |
| Financial Data | GCash number, PayMaya account, bank account name and number (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records | Deposit / withdrawal processing |
| Gaming Data | Bet history, game session logs, win/loss records, bonus usage, responsible gaming settings | During platform use |
| Technical Data | IP address, device type, browser type and version, operating system, device fingerprint, session timestamps | Automatically on access |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with plasph | When you contact support |
| Marketing Data | Promotional preferences, bonus opt-in/opt-out status, communication channel preferences | Account settings / opt-in forms |
plasph does not collect sensitive personal information as defined under the Data Privacy Act (such as health data, religious beliefs, or political affiliations) unless specifically required by law or with your explicit consent.
plasph uses the personal data we collect for the following specific purposes:
plasph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.
Under the Data Privacy Act of 2012, plasph processes your personal data on the following legal bases:
plasph does not sell your personal data. We share your personal data only in the following limited circumstances and only to the extent necessary for the stated purpose:
Some of plasph's technology service providers and game content providers may be located outside the Philippines. Where personal data is transferred internationally, plasph ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with NPC requirements, to protect your data to the same standard as required under Philippine law.
plasph uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and analyze usage patterns. The types of cookies we use are:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the plasph Platform. For detailed information on the specific cookies used, please contact plasph support via live chat.
plasph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC documents | 5 years after account closure | PAGCOR licensing & AMLA requirements |
| Financial transaction records | 5 years after transaction date | Anti-Money Laundering Act (RA 9160) |
| Gaming activity logs | 3 years after account closure | PAGCOR regulatory requirements |
| Customer support records | 2 years after resolution | Legitimate interests / dispute resolution |
| Marketing preferences | Until opt-out or account closure | Consent |
| Technical / access logs | 12 months | Security & fraud prevention |
After the applicable retention period expires, plasph will securely delete or anonymize your personal data in accordance with NPC-approved data disposal procedures.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by plasph. You may exercise any of these rights by contacting plasph support via live chat or by emailing our Data Protection Officer:
plasph will respond to all verified data rights requests within 15 business days of receipt. In complex cases, this period may be extended by a further 15 business days, and you will be notified of the extension and the reason for it. plasph will not charge a fee for processing data rights requests unless they are manifestly unfounded or excessive.
If you are not satisfied with plasph's response to your data rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
plasph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:
While plasph takes extensive measures to protect your data, you are also responsible for keeping your plasph account credentials secure. Never share your password or 2FA codes with anyone. plasph will never ask for your password through any channel. If you suspect unauthorized access to your account, contact plasph support via live chat immediately.
The plasph Platform is strictly intended for adults aged 21 years and above, as required by PAGCOR regulations governing online gaming in the Philippines. plasph does not knowingly collect personal data from individuals under the age of 21.
If plasph discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately and permanently suspend the associated account, delete all personal data collected from that individual, return any deposits to the original payment source, and forfeit any winnings in accordance with our Terms & Conditions.
If you are a parent or guardian and believe that your child under 21 has registered with plasph, please contact our support team via live chat immediately so we can take prompt action.
The plasph Platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya) or game provider information pages. These third-party sites operate under their own privacy policies, which plasph does not control and is not responsible for.
plasph encourages you to review the privacy policies of any third-party sites you visit. The inclusion of a link to a third-party site on the plasph Platform does not constitute an endorsement of that site's privacy practices by plasph.
plasph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR requirements, or NPC guidance. When material changes are made, plasph will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of the plasph Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended Policy, you must cease using plasph and close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or plasph's data processing practices, or if you wish to exercise any of your data rights under the Data Privacy Act of 2012, please contact plasph's Data Protection Officer (DPO) through any of the following channels:
plasph aims to acknowledge all privacy-related inquiries within 48 hours and to resolve them within 15 business days. If you remain unsatisfied with our response, you may escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
Your data is safe with us. Over 500,000 Filipino players from Manila to Davao trust plasph for fast GCash payouts, certified-fair games, and 24/7 support. Create your account today — it takes less than 2 minutes.